We've Made A Deal. Now What? Welcome to our Safe Shipping Guide!
IMPORTANT NOTE: If you areready to ship, please print a FEDEX label charged to our account (inquire for a link to our FedEx page).
Communicate, Communicate — Keep Us Informed
BEFORE shipping your items, communicate with us to notify of your shipment plans. You can do this by
email or phone 423.320-1521. Consult your email notifications from 2nd Markets to get our email address and shipping address.
We need to be aware of incoming packages so that we can process your payment as quickly as possible.
Get Ready to Pack
Once 2nd Markets confirms your shipment plans, it is time to pack and ship.
Package your items, tape the FedEx label on the box, and take the box to any FedEx Office location (or call FedEx to arrange a pick up) OR drop the package off at any Walgreens.
DO NOT DROP IN A FEDEX BOX!/b>
All costs including insurance are paid by us. You track the package at the FedEx.com website using your tracking number from the label (be sure to save a copy of the tracking number).
WHERE CAN I GET BOXES? We recommend heavy-duty, double wall boxes available at Lowes, Home Depot, or U-Haul. Also available at Office Depot and Staples.
HOW DO I PACK THE ITEMS? You can place the entire collection in its original book into the box, and then place bubble wrap or wadded up newspaper, or those pesky peanuts
around the items. WOODEN BOXES: We may not need the wooden box (we are already overflowing with them and rarely get an order for one) PLEASE ASK BEFORE SHIPPING IN WOODEN BOXES.
If we instruct you to ship without the wood box, you remove the items from the display case,
then carefully wrap in tissue paper or sandwich baggies, then place the whole group into a One Gallon Ziplock Bag (pulltop bags are best). This bag is then placed inside the box and
padded with lots of bubble wrap or other material. The goal is to prevent movement inside the box once it is sealed.
HOW DO I SEAL THE BOX? Use lots of heavy clear Scotch SHIPPING Tape (available at Walmart, Walgreen’s and many stores). DO NOT USE MAGIC TAPE OR MASKING TAPE! After taping
the box(es) securely, make sure there are no old labels visible on the outside of the box. If there are, cover them up.
Sometimes FedEx will help you fix this by putting their own tape over the box when you're ready to ship it.
If you're not sure, just bring to FedEx and they'll help you out.
Drop Off The Package At FED EX (or schedule a pick up) or Your Preferred Shipper
Once everything is packaged properly, it's time to go to drop off the package. If you are shipping using our FedEx account, simply drop off the package at
any FedEx location or at any Walgreens. Do not drop into a Fedex box!
WILL FEDEX DO THE PACKING FOR ME? Yes, but it will cost you. We do not reimburse the costs of having a packing service package the contents for you.
SHOULD I TELL FEDEX WHAT IS INSIDE THE PACKAGE? Answer: No! They should not ask, and you should not tell them. Fedex employees are prohibited from asking about contents, so if
an employee inquires, REPORT THEM TO THE MANAGER.
If you'd like to use a different shipping provider or carrier (other than the FedEx), it is OK but shipping costs will probably be much higher. To save money, we highly
recommend the FedEx. If shipping by Fed Ex or UPS, be sure to request GROUND SERVICE to save money.
NOTE: If you ship using our FedEx account (Payment Upon Delivery option) we are responsible if your items are lost or damaged during shipment and we will pay for your items
even if they are lost in transit (we have a $25,000 shipper's insurance policy which covers every package we receive).
If you use UPS or US Postal Service, if items are lost or damaged in transit, your insurance will cover it. This is why it is so important to securely and carefully package your
items in gorilla-proof packaging.
IMPORTANT! Include Your Details Inside
It is VITAL that you include your full name, address, phone number, email, and details about the deal in a letter inside the package.
Too many sellers forget to include details INSIDE the package, and when the box gets thrown away, we have no idea how to contact you.
Also, be sure to include an inventory list of the items you are shipping (or if you have been corresponding with us through
e-mail, enclose a copy of the last e-mail sent or received).
Notify Us That Shipment Is On Its Way
Send an email message to confirm the shipment has taken place.
When 2nd Markets receives your shipment, we will send you a confirmation e-mail.
Shortly thereafter (usually the same day, not more than 2 business days), we will notify you via email that payment has been made.
This offer will always be a confirmation of the original offer sent to you, unless a mistake has been made by you when describing what you had. NOTE: in the rare event of an economic collapse or
world calamity, we reserve the right to cancel offers and return your items to you at our expense.
HOW WILL I BE PAID?
We can make payment to you via any of the following: